ICT and Governance: Driving Public Service Productivity through E- Government in Nigeria
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Keywords

ICT
E-government
Driver
Public Service
Productivity

How to Cite

Nuhu Diraso Gapsiso Ph.D. (2020). ICT and Governance: Driving Public Service Productivity through E- Government in Nigeria. Media & Communication Currents, 4(2), 191 - 204. Retrieved from http://journals.unimaid.edu.ng/index.php/mcc/article/view/115

Abstract

The business of governance has continued to be challenging in recent times owing to technological development. These challenges occasioned by the increasing demand for accountability, transparency and in recent times the COVID 19 pandemic are putting pressure on the public service to embrace digital innovation to enhance productivity. This paper therefore discusses ICT and e-governance: driving public service productivity through e-government. The paper’s objectives: examined the role of e- government in enhancing productivity in public service, e-government as an effective driver for public service productivity and the implications for enhanced service delivery in the Nigerian public service. The paper adopted Technology Acceptance Model as its theoretical framework. The method adopted was library research and secondary sources. The paper argued that e-government was necessary in other to ensure efficient, effective and transparent service delivery in governance. The paper concludes that e-Government drives productivity in the public service by enhancing public service productivity. The paper recommends that the government must tackle the challenge of poor literature level of public servants in information and communication technology.

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